Refund policy

General Policy

We strive to ensure that our customers are fully satisfied with their purchases. If you are not satisfied with your KUE compression wearables, you may return them under the following conditions:

Return Policy

• Eligible Returns (Prepaid orders Only):

  • Products must be returned in their original condition, unused, and in the original packaging.
  • Returns must be made within 5 days of the purchase date.
  • A valid proof of purchase (receipt or order confirmation) is required for all returns.

• Non-Returnable Items:

  • Items that have been used or damaged by the customer.
  • Items without original packaging.

• COD Orders:

  • Non-Refundable and Non-Returnable: Orders placed using Cash on Delivery (COD) are not eligible for returns or refunds. Please ensure that you review your order carefully before confirming a COD purchase.
  • In case of a size exchange: The to-and-fro shipment costs will be charged to the buyer.

Refund Policy

• Refunds:

  • Refunds will be processed to the original payment method within 7-10 business days after the returned item is received and inspected.
  • Shipping and handling charges are non-refundable.

• Exchange Policy:

  • Exchanges are allowed for defective or damaged items. If you receive a defective or damaged product, please contact our customer service team within 5 days of receipt for assistance.

How to Initiate a Return

1. Contact Customer Service:
   • Email us at info@kues.in or call us at +91 78210 44603 to initiate a return.
2. Return Authorization:
   • Our customer service team will provide you with a Return Authorization Number and instructions for returning your item.
3. Shipping:
   • Securely package the item, including all original packaging and proof of purchase, and send it to the address provided by our customer service team.

Contact Us

For any questions or concerns regarding our return and refund policy, please contact our customer service team at info@kues.in or +91 78210 44603.